FAQ's and Policies
Click on the underlined titles for more information
Lateness, Cancellation, No-Show Fees
Cancellation Policy
Cancellation
48 hours notice: 50% of Pre-Booked Appointment Cost & Booking fee is forfeited
Less than 24 hours notice /no contact: 100% of Pre-Booked Appointment Cost & Booking fee is forfeited.
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Not attending an appointment without giving me any prior notice is a "no show" and the full appointment cost will be charged. You may be asked to pay the full appointment cost upon booking future appointments if you have previously been a "no show".
Client Lateness
If you anticipate that you will be later than 10 minutes, please call, text or send a message.
A 15 minute grace period is given for any late arrivals, after this period the appointment will be cancelled and the full appointment cost charged as a "no show".
Cancelling an appointment at any time will result in the loss of your booking fee. A new booking fee will be required for any new future appointments or for any appointments already booked in advance.
Please note the cancellation policy is implemented under any and every circumstance for fairness across all clients.
Communication is Key
Lateness, Cancellations and No-Shows have a huge impact on the running of my small business.
My diary is tight and an appointment running over by 15 minutes or someone not turning up creates a knock-on affect to my productivity, morale and client experience.
I have a strict policy in place to protect my business and customers, and communication is key so I also adhere to my business' terms.
FAQs
How Can IÂ Book an Appointment?
I have a booking system which can be reached from here:
https://labrossenails.book.app
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If you would like to book an appointment with me, please use the booking system to create an account and you'll be able to book in with ease, and monitor your upcoming appointments.
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You'll receive confirmation e-mail with all the important information you need, and reminder e-mail & text message 1 day prior your appointment.
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All bookings require a non-refundable Booking Fee of £15 or £20, this will be deducted from your appointment cost on the day of your service.
- It is transferrable to other dates, but is non-refundable.
- It can be payed through the booking system.
- If you don't have PayPal, or it doesn't seem to work, message me at labrossenails@gmail.com, and I'll let you know my bank details.
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Nail art
Nail art must be booked for each appointment at the time of booking. I offer minimalistic designs only.
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Nail products from other salons
If you have product on your nails from another place, add on a removal separately at the time of booking.
What Products Do You Use?
I currently use:
- The Gel Bottle Inc and
- Indigo Nails Lab
- Kinetics​
All these products are Vegan & Cruelty-free.​
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For more information on products and MSDS sheets, please send me an e-mail to labrossenails@gmail.com
Where Are You Based? Do you have parking?
I am based in St Ives, Cambridgeshire, I work from my home studio, so my address is not listed online. Once we have discussed your appointment, I will send you the full address.
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There is free parking available and bus A and B stops, 5- 10 minutes walk from where I am located.
Also, there is a rear garden secured with lockable gate if you are cycling.
When you arrive, please contact me via Facebook or Instagram or text me. Once I'm ready, I'll let you know.
Thank you in advance.
Do you offer nail art?
You can send me a picture before each appointment, so I can let you know if the nail art is doable.
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I offer minimalistic designs which you can see on my Instagram page. I specialise in chic and sophisticated minimalistic styles.
How long does a typical appointment take?
Depending on the service you choose, it can take anything from 1 hour to 1hour 45 minutes.
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I pay attention to detail and make sure the cuticle work and the gel application is perfect, which takes time but the appointments are normally 1h-1h45m for BIAB on natural nails, depending on the design, difficulty, state of the nails and cuticles.
What are your opening hours?
My opening hours are subject to availability.
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(See availabilities in the booking system)
What services do you offer?
What are your prices?
I offer gel only services.
- BIAB (builder in a bottle) gel on natural nails
- Gel extensions with hard gel
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Prices vary and change with inflation. You can see my prices on my booking site:
https://labrossenails.book.app/book-now
and on my website at the services section:
https://www.labrossenails.co.uk/
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Do you use an e-file for nail services?
Yes, I use an e-file for certain nail services. An electric nail file, or e-file, is a tool that allows for precise shaping and filing of the nails. I use it to safely and efficiently remove gel products and to perform a clean manicure.
I prioritise the health and safety of your nails, and the use of an e-file is done with proper care and technique to ensure a comfortable and professional experience.
Are you qualified and insured?
Yes, I am fully qualified and insured. I have undergone extensive training in nail artistry and hold qualification and certifications in various nail techniques. Additionally, I maintain up-to-date insurance coverage to ensure the safety and protection of both myself and my clients. Your well-being is my top priority, and you can trust that you're in good hands when you visit my studio.
Illnesses
Illness Policy
If you are feeling unwell or experiencing any symptoms of illness such as fever, cough, sore throat, or shortness of breath, please reschedule your appointment for a later date.
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Similarly, if I am feeling unwell or experiencing any symptoms of illness, I will notify you as soon as possible to reschedule your appointment.
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This policy is in place to protect the health and well-being of everyone in our studio. We appreciate your understanding and cooperation in helping to maintain a safe and healthy environment for all.
Aftercare & Repair Policy
Aftercare
I take every care to ensure that your new nails will last but it's important that you look after them between appointments too.
Use cuticle oil and hand moisturiser every day. This will nourish the root of the natural nail allowing it to be more flexible and non-flaky & long lasting. You can purchase Shea Elixir Cuticle Oils in the studio from me or I can recommend you one that has effective ingredients.
Nails are jewels not tools! Hard Gel/Polygel and Builder Gel Polish are great for strengthening your nails but they will not make them indestructible. Take as much care as you can, and beware when it comes to opening cans, taking off labels/stickers and opening car doors!
Please be gentle with your nails and avoid soaking them in water or any strenuous activity.
Do not soak hands in water for long periods of time. This will cause lifting. Take care around extreme heat or naked flames as nail extensions may melt.
We advise you leave no longer than 3-4 weeks between appointments. Any longer time than this and the nails will become more prone to damage as the product grows out and the structure becomes incorrect. Do not miss your regular maintenance appointments to ensure your nails stay looking and feeling at their best.
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If any adverse reaction occurs: rash, redness, inflammation of any kind around the nails please contact your GP and me immediately.
Do not pick or peel product from your nails as this will remove the upper layer of your natural nails and cause damage, which can sometime be painful and leave them very thin. Avoid home repairs or removals - you could cause a lot more damage than you realise. Book in for a safe removal to keep your natural nails in good shape.
Of course in a time of a lockdown/pandemic you have to remove them at some point, or file them shorter as they grow out. There are lots of information and "how to"-s on my Instagram page and YouTube Channel, also I can send them to you directly.
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If lifting can be seen please contact me as water and dirt can get under it and cause an infection.
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Dyes/tints in food, beauty & hair products cause discolouration. Wear gloves or clean nails after use and be careful when using tanning cream, oils/repellents as some formulations can cause damage to the nail products.
Use protective gloves for housework, gardening DIY etc., as household chemicals will strip natural nails and skin of natural oils, thus, affecting its look and condition.
7 Day Repair Policy
I will fix any damage that I deem to be a result of my application free of charge. After 7 days there will be a fee of £5 per nail.
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Please contact me asap if you need a repair appointment.
Features
Long-lasting Gel Manicures
Only the Best Products and Techniques
Sterilised Tools
Dedication to cleanliness and hygiene
Natural Nail Health Focus
Commitment to maintaining and improving the health of our clients' natural nails
Relaxing & Friendly Environment
Welcoming and comfortable atmosphere, complimentary beverages and soothing music